Communication Breakdown

I just got a call from the service department of car dealership that has had my car since the morning of December 21, 2007. I guess my car is sitting "off to the side" and has been there for quite awhile. They called to make sure that I hadn't abandoned my car! I told them that yes, it is in for service and is waiting on a backordered part. I gave them my contact's name and the line that I was given about the part supposedly coming in tomorrow. How sad it that? I guess communication breakdowns are a fact of life in all industries.